If after performing these steps you continue to experience poor audio quality or no audio at all from the headset, the next step is to contact our Technical Assistance Center. In the Properties menu go to the Advanced tab, and uncheck the box that says "allow applications to take exclusive control of this devices". Click Apply and then Okay.Under the Playback tab, right click the headset and click the Properties option.Make sure the headset is selected as the default device in the PC under both the Sound Recorder and Playback options.Plug the headset directly into the PC and not into a hub or docking station. If you are using a desktop, plug your headset into a rear USB port if applicable.Do not just restart - perform a complete system shutdown and then turn back on, as this will help clear the memory in the USB ports. To download the PLT Hub Software: Go to Select the Plantronics Hub (desktop or mobile) to download. Unplug the headset from the PC's USB port and reboot the computer. Where to download Plantronics Hub software.We’ve been helping customers since 1994 with all their headset needs, so reach out if you need some help.If you are experiencing issues using your USB headset, try the following: The advice and recommendations are free, and you don’t have to be our customer either. If you have any headset related questions, or just need a compatible headset recommendation, don’t hesitate to reach out to us here at Headset Advisor. I hope that you received some value in this content. So I recently bought a RIG 400 Headset for my PS4 and Laptop, however when I plug into my laptop My plantronics rig 400 pro hc headset mic is not working on. 7 comments 100 Upvoted Sort by: best level 1 Handsmf9 2 yr. It’s inexpensive, it’s flexible and there’s no long term contract. Rig 800lx Headset been charging all day and took em off the charger and now they are at full volume, set in pair mode, and no matter what knob I turn or what I do with the power switch the headset is just at wide open. If you’re not familiar with our unique rental program, you can watch the video below to learn more. If these fixes don’t solve your problem, then reach out to us here at Headset Advisor and we can likely provide you with trade in credit for your old headset that you can apply towards the purchase or rental of a new headset. That takes up your time, costs you money, and if the headset ends up in the landfill, that’s bad for our environment. I want to make sure that you try these fixes so that you don’t have to discard your current headset and purchase a new one. If this process didn’t fix your problem, make sure to watch my video on this because in it I provide you with a link to another remedy that might resolve your headset issue(s). Chances are high that if you navigate yourself through this process, you’ll likely come out the other end with a better performing USB headset. In most cases, going through this process will fix a multitude of issues. Click on this and you should see it say, “downloading” On the next screen you should see “download”. On the next screen you’ll be looking for “update”. Look for “notifications” that should appear in the upper right side of the screen. Once downloaded, make sure that your USB headset is plugged into a USB port on your computer. Step 1ĭownload the Plantronics (now Poly) Hub Software Step 2 If you’re still reading then join me as I help break down the details on getting your USB headset working better. If you’re like minded, then here’s our video where I discuss a possible solution to this nagging, ongoing issues experienced by the masses. If you’ve had a similar thought if faced with USB headset issues, hold off on that thought until you read this blog.īetter yet, why not watch the video I made on this very subject? A lot of people like watching their content rather than reading it. ![]() ![]() The knee jerk reaction by many is to discard the headset and buy a replacement. The headset is working fine one moment, and the next moment it has static, speaker problems, microphone problems, volume issues and more. Over the years, we’ve received countless calls from customers who report having abrupt, out of the blue issues with their USB headsets. Please go to Sound Settings>Recording devices on your PC and make sure the Plantronics Headset is selected as default.
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